$10 FLAT RATE SHIPPING ON MOST ORDERS

Shipping & Returns

Shipping

We're happy to provide $10.00 flat rate shipping for most of our orders! If your order exceeds 5lbs, shipping is a flat $20.

Mermaids Meadow will ship using USPS or UPS to United States addresses. Please note that all products may not be available in your area. If a product is not available in your area, you will not be able to checkout through the site. United States customers from the lower 48 states can expect to receive their order within seven (7) to ten (10) business days; AK and HI can expect to receive their order within fourteen (14) business days; international orders may take four (4) to six (6) weeks, depending on the destination. 

All cannabidiol products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. Claims for damaged products must be made with 48 hours of receipt of the shipment. Please contact us by email and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product, including a digital photograph. We will contact you within 48 hours with a decision to provide you store credit, replace the product purchased, or another remedy. Please contact our Customer Service folks directly with any shipping questions. Customer Service 9am-5pm PST -> 530.635.0055.

 

Returns

At checkout and by email after purchase, more complete return or refund terms of purchase are provided. By agreeing to the terms and conditions you agree that you understand that the products purchased, whether consumable or topical, contain cannabidiol from hemp oil. All products carry a 30-day return guarantee if unopened and unused. We will issue a full refund if the unopened items are received within 30 days, less any shipping charges. We will NOT charge any disposal or restocking fee.

Cannabidiol based products have not been evaluated by the FDA, so we make no claims as to any medical benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. Your acceptance of the terms of purchase means you agree to and understand the refund policy.


DAMAGE DUE TO FREIGHT OR SHIPPING

All cannabidiol products are tested for quality, and all shipments are carefully inspected before leaving our warehouse.  Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping.  Claims for damaged products must be made with 48 hours of receipt of the shipment.  Please contact us by email and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product, including a digital photograph.  We will contact you within 48 hours with a decision to provide you store credit, replace the product purchased, or another remedy.

Customer Service 9am-5pm PST -> 530.635.0055.